Frequently Asked Questions

Here are answers that we hope will help you out. If you can’t find the questions you’re looking for, write to us on our Contact Page.

Why have some of my Google Reviews Disappeared?

  • If new listings are created and merged by the same business.
  • If there are changes made to a business listing.
  • High volume of reviews can also cause some Google reviews to disappear.

How can you stop a negative review?

  • There is no system that stops negative reviews from being posted on Google.
  • You cannot selectively remove a negative review on Google.
  • Conversion rate of customers actually leaving a review is better for your business rather than filtering out which customers should have their reviews posted on Google.

Why does Boolean only include one platform link in the requests?

  • Highest conversion rate of customers to actually leave a Review
  • Fewer links means decreasing decision fatigue of your customers
  • Your review request will less likely to be marked as spam

Why send everyone to Google?

  • Majority of the web-engine searches happens in Google
  • Better searchability of your business in Google Maps
  • Google will consistently make you more searchable

How should I respond to reviews?

  • Respond to both positive and negative reviews.
  • Acknowledge your customer’s concern and maintain a positive and professional tone.
  • Offer a solution and make it right.

How far back should I respond to past Google reviews?

  • Respond to the most relevant review.
  • Respond to the highest review rating.
  • Respond to the lowest review rating.

How does Boolean support multiple business listings?

  • We have created a system that figures out which business listing a review request should be sent to.
  • We have a customized system that determines which business listing a job is performed from.
  • This is a system that is only supported by Boolean Review.

How long does it take to verify a GBP?

  • The usual process to be GBP verified can take up to 4 to 6 weeks.
  • We work with a Google Verified Partner that can make this process quicker.
  • With Boolean, it can only take up to 48 hours for your business to be verified.

How can I remove a negative review?

  • You cannot selectively remove a review on Google which makes Google Review a credible source for business reviews.
  • Flag illegitimate reviews that do not provide a feedback for your business service.

Does my physical address have to be shown on Google?

  • Show your address in Google if you have a physical location that you want your customers to go.
  • If you don’t have a physical location, sharing your service address in Google will verify what area your business services to and makes it easy for your customers to search for your business.